For more information and instructions, see the TeamViewer documentation. To configure TeamViewer to run as a service, set up unattended access to the device and select the option to Start TeamViewer when restarting the system. When TeamViewer is not configured to run as a service on a device, it is reported in the device Summary tab as: Take Control - Existing Installation - Integration Requires "Start With Windows" Set. The TeamViewer standalone integration only supports unattended connections when the TeamViewer host is commercially licensed. To keep TeamViewer running continuously on the machine, configure TeamViewer to run as a service during installation or after installation using the TeamViewer options. Yesterday we got the Android 10 update on our HUAWEI P smart 2019 devices, since this we can not remote support with QuickSupport, after connecting to the device only a Blue-Hand apears and the message 'Das Gerät kann aufgrund von Firmware Einschränkungen nicht gesteuert werden.' (The device can’t be controlled because of firmware. To ensure connections to the device are constantly available when you are using standalone TeamViewer with N-sight RMM, TeamViewer must be running continuously on the machine. If TeamViewer Host is installed on the device, then selecting Remote Admin: Open TeamViewer QuickSupport in the Push Device Actions menu will force the device to run the background process (in the event the process has crashed and you need to start it).N-sight RMM accounts created after Dashboard v2021.01.05 cannot integrate with existing TeamViewer standalone installations.įor N-sight RMM accounts that existed prior to Dashboard v2021.01.05, TeamViewer standalone integration requires that all devices using TeamViewer have Windows Agent v10.11.1 or later. You can use the "TeamViewer Host" application to control the device remotely, however commercial use would require you to purchase a subscription directly from TeamViewer. The local admin would then see the TeamViewer session ID on the display and can relay this, allowing you to open a TeamViewer session and make the changes you need within the Android system.Ĭontrolling the Device Without Local Input This option will open TeamViewer QuickSupport on the device if this is not installed it will take the local admin to the Google Play entry in order for it to be installed. TeamViewer is the only remote connectivity solution offering full unattended access and control for more than 100 brands of Android-based devices. You would then select Remote Admin: Open TeamViewer QuickSupport from the list. This will allow a local admin to provide the TeamViewer session ID to you, giving you total control over the Android system (providing the device supports remote control).įirstly you would need to select the relevant device from within your Remote Management account, select the overflow menu to open the Push Device Actions list. button -> The Assign to account dialog box will open -> Click the Assign button -> Under Personal Password (for unattended access) activate the Grant easy access checkbox -> click. Kiosk Browser Remote Management will enable you to launch TeamViewer QuickSupport on your device(s). If the device is not yet assigned to your TeamViewer account: Click Extras -> Options -> Security -> click the Configure.
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